REFUND POLICY — GRACE OXFORD

Returns accepted within 30 days of receipt. Return shipping costs are the customer's responsibility. Returns are shipped to our central warehouse.

• 30 days — Return period
• 14 days — Right of cancellation
• Customer's cost — Return shipping

Returns are not free — shipping costs apply.

CAN I RETURN MY ORDER?

Yes, you can. If you're not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. For a return to be accepted, the order must meet all of the following conditions:

1. The order still contains all the appropriate parts and components, and the packaging arrived exactly as the product did.
2. Normal handling of the product is evident. Damage resulting from careless handling is excluded.
3. Products for which hygiene is important have been properly cleaned before starting the return process.
4. The product defect was identified immediately upon receipt.
5. We reserve the right to charge the customer for return shipping costs.
6. The return will be processed within 7 business days. If the conditions are met, it will be officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

HOW TO RETURN YOUR ORDER

If your order meets the conditions above, follow the steps below to start the return process:

1. Email — Send an email to: info@graceoxford.uk with the subject "Return Request".

2. Information — Make sure the email includes: order number, reason for the return request, a photo of the product in case of damage, customer's first and last name, and customer's address.

3. Wait — We will get in touch and provide you with the correct return address. Do not send the product back to the sender — wait for the return address we will send you.

4. Shipping — The customer is responsible for the cost of shipping the product back to our central warehouse in Asia.

Important note: NEVER send your return to the sender — always wait for the return address we will provide.

A. CANCELLATION CONDITIONS — RIGHT OF WITHDRAWAL

Consumers have a right of withdrawal in accordance with the following provisions, if the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their trade or professional activity.

Cancellation Period: 14 days from the day on which the customer, or a third party indicated by them, received the last of the products.

As we work with a fully automated system, orders are processed immediately after being placed. For this reason, it is not possible to interrupt the shipping process before delivery. A refund is not possible once the products have been received without them being returned.

To exercise your right of withdrawal, you must inform us (Grace Oxford) by means of a clear statement (e.g. by email) of your decision to withdraw from this contract. Withdrawal is completed once we receive the products. The costs of returning the products are borne by the buyer.

Orders in Transit

As our products are shipped from Asia, longer transit times may occur, over which we have no control. You can always cancel your order up to 14 days. Please wait until you receive the products and then return them. You may inform us of your cancellation in advance.

Note: To ensure the fastest possible return, we ask that you send us a shipping confirmation as soon as the product has been returned.

Consequences of Withdrawal

What we refund:

• All payments received
• Except additional delivery costs
• Refund within a maximum of 30 days
• Via the same payment method used

What we do NOT refund:

• Return shipping costs
• Additional delivery costs (for choosing a more expensive shipping method)
• Damage caused by improper handling

The refund is processed after receipt and verification of the products.

Final note: All returns will be shipped to our central warehouse in Asia, at the customer's expense.