Refund Policy

GRACE OXFORD

Returns are accepted within 30 days of receipt. Return shipping costs are the responsibility of the customer. Returns are sent to the central warehouse in Asia.

Returns are not free — shipping fees apply

Return Policy

Can I return my order?

Yes, it's possible. If you are not satisfied with the items ordered, you can return them within 30 days of receipt. For the return to be accepted, the order must meet all of the following conditions:

1	The order still contains all the appropriate parts and components, and the packaging is exactly in the same condition as when the product was received.
2	Normal use of the product is assumed. Damage resulting from negligent use is excluded.
3	Products for which hygiene is important were properly cleaned before initiating the return process.
4	The product defect was identified immediately upon receipt.
5	We reserve the right to charge the customer for return shipping costs.
6	The return will be processed within 7 business days. If the conditions are met, it will be officially acknowledged within this timeframe.

We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

How to Return My Order

If your order meets the above conditions, follow these steps to initiate the return process:

1 Email	Send an email to: info@graceoxford.uk with the subject "Return Request"
2 Order	Make sure the email contains: the order number, the reason for the return request, a photo of the product if it is damaged, the customer's first and last name, and the customer's address.
3. Wait	We will contact you and provide the correct return address. Do not send the product to the sender—wait until you receive the return address from us.
4. Expedition	The customer is responsible for the shipping costs of returning the product to our central warehouse in Asia.

NEVER send the return to the sender — always wait for the return address we will provide.

A. Cancellation Conditions — Right of Withdrawal

The consumer has a right of withdrawal in accordance with the following provisions, provided that he is a natural person entering into a legal transaction for purposes which are not primarily related to his commercial or professional activity.

A.1 Cancellation period

Because we use a fully automated system, orders are processed immediately after being placed. Therefore, it is not possible to interrupt the shipping process until delivery. No refunds are possible after the products have been received unless they are returned.

To exercise your right of withdrawal, you must inform us (Grace Oxford) of your decision to withdraw from this contract by means of a clear statement (for example, by email). Withdrawal is complete when we receive the returned goods. Return shipping costs are the responsibility of the buyer.

A.2 Orders in transit

Since our products are shipped from Asia, longer transit times may occur, which are beyond our control. If the products are already in transit, it is not possible to cancel the order. Please wait until you receive them, then return them. You can inform us of your cancellation in advance.

To ensure the fastest possible return, please send us a shipping confirmation once you have returned the product.

A.3 Consequences of withdrawal

All returns will be sent to our central warehouse in Asia at the customer's expense.